March 14, 2012

Update: C2-Resolved-7

Hello All,

I finally got an email from Sony. Took a bit longer than the 7 business days but I have my money back so I am not too upset. Now I just need to try purchasing the game and installing again. I'll let you guys know if I run into the same error again.

Snippet from Email


Many Vita owners have been plagued by the C2-12383-7 error code when attempting to install certain Vita games. I myself have not been able to install Super Stardust Delta. After yesterday's Playstation Network update with no resolution I decided to call customer service to get this resolved. You can find your customer service number in the Playstation Store along the very bottom in the about us tab.

Within a quick 15 minute phone call, with a very nice lady, I learned a few things. First of all, Sony does not even have the error code listed in their system. It seems a little odd that one of the biggest errors preventing hundreds of people from installing their games isn't even listed in their database. Secondly, they're willing to give you a complete refund for your purchase in a matter of minutes. I will be receiving an email within a seven business days with a full refund for the $15 purchase. The woman seemed to believe if I repurchased the items I will be fine.

I'll let you all know if I can install the game next week.


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